Our Privacy Policy

Privacy PolicyEffective Date: [24.01.25]
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Smile Labs UK is committed to protecting and respecting the privacy of our patients, clients, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our dental laboratory services. By using our services, you agree to the collection and use of information as described in this policy.
1. Information We CollectWe collect personal information in various ways, including when you interact with us online, visit our premises, or communicate with our staff. The types of personal information we may collect include:
• Personal Identification Information: Name, contact information (email, phone number, address), and date of birth.
• Health-Related Information: Medical and dental records, including treatment history, prescription information, and dental impressions.
• Payment Information: Credit card details and billing information for services rendered.
• Professional Details: For dental professionals, we may collect practice information, licensing details, and other relevant business information.
• Call Recordings: If you call the lab for any information, the call is recorded for training and quality purposes.
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2. How We Use Your InformationWe use the information we collect for the following purposes:• To provide and improve our dental laboratory services.
• To process orders and fulfil lab prescriptions.
• To communicate with you regarding appointments, orders, and other relevant information.• To ensure proper billing and payment processing.
• To comply with legal and regulatory requirements.
• To maintain the quality and safety of our products and services.
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3. How We Protect Your InformationWe implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include secure servers, encryption, and restricted access to sensitive data. While we strive to protect your data, please understand that no method of transmission over the internet or electronic storage is completely secure.
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4. Sharing Your InformationWe may share your personal information in the following circumstances:
• With Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating our dental lab, such as payment processors, delivery services, and IT support providers.
• Legal Compliance: We may disclose your information when required by law, such as in response to a subpoena, court order, or government request.
• With Your Consent: We may share your information with others when you provide explicit consent for such sharing.
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5. Retention of DataWe retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we will securely delete or anonymize your information.
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6. Your Rights and ChoicesYou have the following rights regarding your personal information:
• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions, such as if we are required to retain it for legal reasons.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in such communications.To exercise these rights, please contact us at [smile-labs@hotmail.co.uk 01384 380196].
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7. Cookies and Tracking Technologies Our website may use cookies and other tracking technologies to enhance user experience, analyse trends, and improve our services. You can control cookie settings through your browser preferences, but please note that disabling cookies may affect the functionality of our website.
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8. Updates to This Privacy PolicyWe may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this policy. We encourage you to periodically review this policy for any updates.9. Contact UsIf you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
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Smile Labs Uk
7 High Street Cradley Heath
01384 380196
smile-labs@hotmail.co.uk